Q: What if I change my mind and want a different product after placing my order?

Our fulfillment center processes orders quickly, so you cannot make any changes once your order is placed on our website. For assistance, please email our Customer Service.

Q: What can I do if my payment is declined?

Oh no! Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.

Q: How much does shipping cost?

We offer FREE shipping on a few of our products in the United States or for orders up to $100 and above.

Q: When will my order ship?

Here’s how it works: you order, process your order, and then ship your package to you. Ordering takes a few seconds. Processing takes 2 to 4 business days. Then our shipping carrier takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships.

Q: How shall I make the payments?

Following are the payment options available for your convenience:

• Cash On Delivery (COD)
• Cards (Visa Debit/Credit, Master Debit/Credit, American Express)

Q: How do I know the order has been confirmed?

Once you have placed an order, you will receive a confirmation email from us. However, the order would be shipped only when payment verification is complete (in the case of online payments).

Q: Why do you need my email address?

We need your email address to set up your Level7up Clothing account. We also use this email address to communicate about your orders and notify you of changes to the platform, special offers, and discounts.

You can change your invoice and communication email by heading to the ‘Account Tab.’

Q: Why should I create an account?

You’ll gain insider access to new product launches, exclusive shopping offers, order history, and more by creating an account.

Q: How can I track my order?

Orders are typically processed and shipped within two business days. Please check your email for shipping and order confirmation. Your tracking number will be automatically emailed to you after your order has shipped. Registered users may also log in to My Account to view order status and history.

Q: I don’t want my order to be left at the door if I’m not at home. What can I do?

You can log into your Level7up Clothing account to locate the tracking information for your order. If FedEx delivers your order, you can sign up for text alerts for your specific order by selecting the track your order package link. Please contact the carrier directly to have your package either held or redirected to another address.